Recognize This! – Reinforcing behaviors in a timely way will always be at the top of my recognition best practices list.
Ascent Group recently came out with their annual Reward & Recognition Program Profiles & Best Practices. The report is well worth the investment. Highlighting just a few of the key findings:
“Reinforce behaviors and reward results. Recognize the right behaviors and communicate such that the employee’s behavior becomes a model within the work group.”
When you define the behaviors that reflect your values, your employees begin to see the values come alive in their daily work.
“Be timely, specific, and communicate! Make sure you recognize behavior and reward results in a timely manner so employees know exactly why they are being recognized.”
Recognition given at the annual banquet or performance review does nothing to reinforce in the moment precisely what it is you need them to repeat. Make sure messages of recognition are specific and reference the value demonstrated.
“Match the reward to the person and the achievement.”
Every person is different. A BBQ isn’t motivating for a person who lives in a high-rise apartment building. A gift-card to a steakhouse isn’t rewarding for a vegetarian. Let your employees choose what’s personally memorable and culturally relevant for them – from 2,500 brands and 25 million options around the world.
“Involve employees in the design and refinement of your reward and recognition programs.”
One of our 10 tactics discussed in Winning with a Culture of Recognition, involving employees – from every division, region and level – turns employees into program evangelists, ensuring rapid program adoption.
“Don’t just offer rewards and recognition for front line employees – extend the program to cover all employees in the department so the entire group is working towards the same goals.”
One of our 5 tenets of strategic recognition also discussed in our book, giving the opportunity to all to participate not only reinforces the needed behaviors and values across your entire workforce, but makes it possible to measure the understanding and demonstration of those values by employee, division, region and company as a whole.
“Look to technology to facilitate program administration and tracking.”
Doing any of this strategically – especially on a global scale – is far beyond the capabilities of an Excel spreadsheet. Take advantage of our Global Strategic Recognition solution to eliminate the administrative overhead, hassle and risk associated with old-school tactical approaches to recognition and reward.
“Measure the effectiveness and impact of your reward and recognition programs.”
Without a strong technology solution, it’s impossible to measure results. Our real-time In*telligence reports let you customize dashboards and reporting elements to deliver the status updates and success metrics your executives demand.
I encourage you to download the full report. Tell me, what other best practices would you highlight for recognition and reward programs?
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At September 30, 2011 7:53 AM, Employee Loyalty Program said...
A great way to encourage improvement in any area is through sincere thanks coupled with unexpected rewards. Of course you thank your employees frequently, but imagine the morale boost they'll receive when you present them with a tangible symbol of your appreciation.